At Level Up Tech Services LLC ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in connection with the services we provide, including website development, cloud storage, email hosting, and related services.

1. Information We Collect:
   1. Personal Information

      We may collect personal information that you provide to us when using our services, such as:

      • Your name, email address, and contact details
      • Business information (including business names, addresses, and phone numbers)
      • Payment information for billing purposes
      
      
   2. Website Analytics

      We use privacy-focused, third-party analytics tools, such as Matomo [https://matomo.org/], to collect non-personal information about how users interact with our website. This may include:

      • IP addresses
      • Browser types
      • Device information
      • Pages visited and actions taken on our website

      This information helps us improve the functionality and performance of our website and services.

      
      
2. Use of Personal Information

   We use your personal information for the following purposes:

   • To provide and manage the services you have requested, including website development, email hosting, and cloud storage
   • To communicate with you regarding your account, services, and support inquiries
   • For billing, invoicing, and payment processing
   • To improve the quality and security of our services through website analytics
   • To comply with legal and regulatory requirements
   
   
3. Email Hosting and Management

   For email management, we partner with A2 Hosting [https://www.a2hosting.com/] to provide domain-specific email services. While A2 Hosting is responsible for the hosting infrastructure, we handle customer support and administration, ensuring smooth operation for your business email accounts.

   • A2 Hosting may collect and store email data as part of the hosting service, subject to their own privacy and data protection policies.
   • We do not sell or disclose any of your email data to third parties, except as necessary to provide the services or comply with legal obligations.
   • Email accounts may be used to communicate with us about support, service inquiries, or any other business needs.
   
   
4. Cloud Storage Services

   We provide cloud storage services for your business documents, reports, receipts, and other files. Your data is securely stored and accessible only by authorized users in your organization.

   • We ensure that all stored data is encrypted and protected against unauthorized access.
   • You control access permissions, and we will only access your files for maintenance or troubleshooting purposes with your explicit consent.
   
   
5. Data Retention and Deletion

   We retain personal information and business data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

   • If you terminate services with us, we will remove your personal information from our systems, except where retention is required for legal or accounting purposes.
   • Cloud storage data will be deleted according to our contractual agreements. Upon request, we can provide a backup of your stored files before deletion according to the terms in our contractual agreements.
   
   
6. Security Measures

   We take the protection of your data seriously and implement the following security measures:

   • Data encryption in transit and at rest
   • Secure access controls to prevent unauthorized access
   • Regular security audits and vulnerability assessments
   
   

   Although we take these precautions, no data transmission over the internet can be guaranteed as 100% secure. As such, we cannot ensure or warrant the absolute security of any information you provide to us.

7. Third-Party Services

   We may use third-party service providers to assist with certain aspects of our services (e.g., payments, hosting, analytics). These providers may have access to personal information as required to perform their functions but are not permitted to use it for other purposes.

8. Your Rights

   You have the right to:

   • Access the personal information we hold about you
   • Request corrections to any inaccurate information
   • Request deletion of your personal data, subject to certain legal obligations
   • Opt-out of any marketing communications we may send you
   
   

   To exercise any of these rights, please contact us using the contact information provided below.

9. Changes to This Policy

   We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our website and revise the "Last Updated" date at the bottom of this page. We encourage you to review this policy periodically.

10. Contact Information

    If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

    • Zach Bennett - Owner, Level Up Tech Services LLC
    • Email: zbennett@leveluptechservices.com
    • Phone: +1 (205) 588-4882
    
    

Last Updated: October 7, 2024